Managed Works

Managed Works

Managed Works is a set of solutions that specifically address the on-going support and management of a client’s cloud environment utilizing T2M’s personalized High Touch support model. T2M Works customers receive value through proactive service management.

The T2M Managed Works portfolio combines people, process, and technology to deliver operational peace of mind. T2M Managed Works utilizes high quality automation with proactive service management, a single pane of glass customer access console, life cycle trouble ticket ownership, and personalized customer care. T2M Managed Works ensures that application solutions are available and stands with you as that trusted partner ensuring uninterrupted business operations.
  • T2M Day2 service is a 7/24 production support service providing fault and performance monitoring, configuration and patch management, customer support, and change management. Modern diagnostic tools, real-time data analytics, and U.S. based trained experts ensure optimized application performance and high availability.
  • T2M Day2+ includes the full suite of T2M Day2 services and adds flexible engineering resources. T2M Day2+ provides your organization easy access to a broad range of engineering and application experts. Rather than searching for the right skill-set when that next project or problem comes along, tap into the depth and breadth of T2M’s robust lineup of technical expertise. Gain access to certified professionals supporting AWS, Azure, Cisco, and Avaya systems. Microsoft stack support includes Active Directory, Exchange, Teams, and more. Discover what T2M Day2+ can mean for you.
  • T2M Engage is Engineering Services reimagined, so as to overcome the limitations of legacy staff augmentation and engineering services procurement. T2M Engage provides you with a world class team of engineers, knowledgeable across a broad spectrum of IT and cloud technologies. T2M Engage is delivered in an Engineering as a Service (EaaS) model and provides the flexibility of having the right resource at the right time regardless of the project. T2M engineers hold multiple industry certifications and possess a depth of real-world experience. From envisioning, to design, delivery, and production T2M Engage will speed your ability to envision and deliver new solutions, while helping you overcome problems more quickly.
  • T2M Networking is scalable set of services to bring you greater operational efficiencies and increased visibility into your network. Delivered in an As-A-Service model T2M Networking turns on the benefits of modern network design to your organization. The ability to combine performance analytics with advanced wide area networking allows you to customize bandwidth and connectivity to address your enterprise needs quickly and efficiently.
  • T2M Watch addresses the challenge of gaining an immediate view into cloud based network solutions. T2M Watch can see through and across disparate networks, providing you visibility and insight into your private and cloud network segments.T2M Watch removes the blind spots, so you can proactively look for and remediate performance concerns quickly, ensuring the best possible end-user experience for cloud services.

Resources

Cloud Readiness Checklist

Maximize the benefits of cloud migration by reviewing the critical success factors and clearing the obstacles in advance.

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T2M Overview

Discover the full range of Voice, Cloud and Managed Works service options, from pre-migration to post-implementation.

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Retail Solutions

Learn how a well-planned and executed move to the cloud can reduce costs and improve customer service for retail operations.

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News

Success Story

The largest global distributor of pipe and valve fittings for the energy sector has over 3,500 employees and $6B in annual revenues.

They are also a 5+ year customer of T2M Works. In the beginning this multi-continent customer utilized T2M Works Voice Pro services to deploy international pools of Skype for Business Enterprise Edition achieving a standardized global communications platform. T2M Works continues to be a strategic partner today supporting the SfB platform and delivering 7x24x365 T2M Day2+ service that provides proactive monitoring, maintenance, and flexible access to skilled technical resources.

“Thirty of our stores were in the direct line of the approaching hurricane. T2M Works helped us develop a plan and redistribute call traffic to unaffected locations in advance of the devastating weather. Their planning and preparation are a critical element of our emergency response program.”

– VP IT