Voice Works

Voice Works

Voice Works is a set of solutions that address the Enterprise Voice market. T2M has years of experience managing clients voice environments and has developed and operated award winning Cloud enabled Enterprise Voice platforms. Voice Works removes the complexity of proprietary telco solutions, enables operational flexibility and accelerates user adoption. The Voice Works platforms align the user experience to your organizations work streams creating a faster path to value.

The T2M Voice Works portfolio is built on a long and rich history of telecommunications expertise. T2M professionals are expert in designing, deploying, and supporting advanced communications technologies. The portfolio of T2M Voice Works solutions deliver the highest quality voice experience available today. Get to the next level in voice forward solutions with T2M Works..

  • T2M Voice is a cloud VoIP platform offering flexibility and a modern voice experience at a price point that fits your budget. The modular design of T2M Voice and scalable infrastructure allow you to grow and add services that align with your business requirements in a moment’s notice. Unlimited calling, conferencing, voice mail, mobility, and a host of premium voice features, wrapped in the industry’s best customer support makes this solution an uncommon value. Move, add, changes, along with analytical tools are easily performed using our intuitive administration portal.
  • T2M Voice+ is a robust Unified Communications platform with native integration to the Microsoft stack. T2M Voice+ combines feature rich unlimited calling, with HD-quality web/audio/video conferencing, messaging, and collaboration enabling people to intuitively collaborate anywhere, on any device. With advanced administration from our intuitive portal you can provision, manage, troubleshoot, and analyze your communications environment wherever it is convenient. T2M Voice+ supports Bring Your Own Internet (BYOI), SD-WAN, as well as MPLS direct route.
  • T2M Connect is the omnichannel cloud contact center built from the ground up to transform your customer communications. Modernize your contact center with advanced call routing, business application integrations, work force management, and analytics across all communication channels. Reach customers where it is most convenient for them whether through voice, video, web chat, or social media. With lightning fast connect times and five-9s of availability T2M Connect (PCI-DSS compliant) enables you to leverage all of what you know to support your customers.
  • T2M Pro Services allows you to step into the future of cloud communications with confidence. Our engineering resources bring years of experience deploying enterprise cloud communications solutions. T2M Pro Services possess expertise in AWS, Azure, Teams, Exchange, PBX (Avaya, Cisco, ShoreTel, etc.), legacy telephony, and Skype for Business. T2M Works’ people, process, and technology deliver solutions using proven methodology to ensure your projects deploy on time and on budget – delivering faster time to value. From development to deployment to delivery – T2M Works can remove the obstacles and confusion and clear the path to a future filled with possibilities.
  • T2M Direct Routing provides you with a cost-effective alternative to Microsoft calling plans. We’ve enhanced our SIP services to provide you with an end-to-end solution for your Teams deployment. In addition to greater support and a more cost effective solution to Microsoft calling plans, T2M Direct Routing allows you to connect any PBX phone system to Teams. This allows you to keep your current feature rich phone system while making and receiving calls on any device using the Microsoft Teams app.

Resources

Cloud Readiness Checklist

Maximize the benefits of cloud migration by reviewing the critical success factors and clearing the obstacles in advance.

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T2M Overview

Discover the full range of Voice, Cloud and Managed Works service options, from pre-migration to post-implementation..

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Retail Solutions

Learn how a well-planned and executed move to the cloud can reduce costs and improve customer service for retail operations.

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News

Success Story

One of the nation’s largest title lending companies operates across 16 states with more than 2,000 employees.

In 2015 this rapidly growing enterprise began seeking a cloud based voice solution to speed inter-store communications and accelerate customer response times. After an exhaustive search that included examination of some of the most recognized carrier brands on the planet, they chose T2M Voice+ from T2M Works. Today as they continue to grow and add users to the T2M Voice+ platform, they also value the call redirect capabilities that T2M Voice+ brings when weather threatens. Partnering with T2M Works this customer can rapidly move calls from one region to another whenever a hurricane or other natural disaster threatens minimizing down-time and maximizing revenue opportunities.

“We suffered an indeterminate outage at the end of our business day. We opened a ticket with our Premier software provider. We initiated a case with our global telecom provider. We called T2M Works. T2M Works applied resources and time through the early AM of the following day resolving the problem. We opened for business right on schedule. Our Premier software ticket was acknowledged with an email during the morning business hours. Our telecom case got a call-back before lunch to see if we were still having a problem. T2M Works.”

– IT Manager, Major Convenience Store Chain