Cloud Works

Solutions that make voice a reality in your global collaboration deployment.  

Direct Routing

A feature rich and cost-effective service for connecting Microsoft Teams to the PSTN giving you more than a SIP trunk and providing enterprise interoperability.
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Voice

A fully integrated voice, video and collaboration solution built to support work from anywhere ensuring resiliency and self-service flexibility “if” Teams goes down.
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Managed SBC

The Swiss Army Knife of global voice. Available anywhere. Useable everywhere.
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Contact Center

A turnkey omnichannel solution built to support the requirements of enterprise contact centers.
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Contact Express

The contact center features you need at the budget you can afford.
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“Things keep changing. Nothing stays as is for long. Fortunately, T2M is a great partner to work with as our business evolves and new challenges arise. From capacity planning to phone call routing, T2M consistently works with us on today’s challenges and readies us for the future. ”

Chadd Justen, Medical Solutions – Infrastructure Lead Systems Engineer

Direct Routing 

PSTN
  • Flexible & cost-effective alternative to Microsoft Calling Plan
  • Secure & reliable SIP trunking
  • DIDs included
  • Unlimited domestic calling
  • Usage based international calling
Expert Provisioning
  • High availability environment
  • Disaster resilient SBC infrastructure
  • Aggressive SLAs
  • Subject matter experts in application services migrations
Support Services
  • U.S. based support staff
  • 24/7/365 access to resources
  • Tier 2+ Teams support
  • Industry certifications across multiple platforms
  • Front line experience
  • Holistic “ear-to-ear” support
Professional Services
  • Microsoft Tenant configuration
  • Detailed migration to Teams planning
  • Transition piloting & execution
  • Porting event management
  • Performance & acceptance testing
T2M Works Portal
  • Intuitive web-based access
  • Advanced reporting
  • MAC activity
  • Expedited provisioning
  • Troubleshooting
  • Proactive alarm notifications

Voice 

Voice
  • Enterprise PBX feature set
  • 99.999% reliability
  • Studio HD sound quality
  • Unlimited domestic calling
  • Usage based international calling
  • Ad-hoc audio conferencing
  • Integrated voice mail
  • Geo-redundant cloud hosted platform
  • Web-portal administration
  • Delivered via a SaaS model
  • Maintain DID control
Video
  • Integrated video meetings
  • Vibrant HD video
  • Simple camera control
  • Flexible participant screen views
  • Virtual background support
  • Realize greater participant engagement
  • Feel like you’re in the room for a better meeting experience
Collaboration
  • Web conferencing & presentations
  • Instant messaging & chat
  • Real-time presence
  • Intuitive screen share
  • Virtual lobby control
  • “Meet Now” capability
  • Easy to use whiteboarding
  • Share files
Integration
  • E-fax
  • Analog devices
  • Common area phones
  • Legacy paging, alarms, night-bells
  • Shared line appearance
  • Meeting scheduling with Outlook
Flexibility
  • Work from anywhere
  • Multiple device options
  • Communication in a single application
  • Be productive anywhere, on any device
  • Easy, simple, relocation as needed

Managed SBC

Service Overview
  • Fully managed T2M “white glove” service delivery
  • Agile and flexible network connectivity between the PSTN and your SIP trunks
  • Transcodes between multiple codecs
  • Includes centralized policy & service change management
  • Concurrent call configuration
  • Broad SIP interoperability
  • Detailed reporting with full Quality of Experience monitoring
Functionality
  • Call routing
  • Signaling
  • Media processing
  • NAT traversal
  • Security Protection
  • Quality of Service
  • SIP header manipulation
  • Encryption & authentication
  • DTMF detection & insertion
  • Media transcoding support
  • Route prioritization
Cloud-Native Deployment
  • Run-time ready – no customer configuration required
  • Provides elasticity – the ability to scale up or down on demand
  • High availability environment
  • Disaster resilient infrastructure
  • Global location availability
  • Seamless integration with DevOps and automation tools
Robust Security
  • Complete perimeter defense
  • Cyber attacks
  • Service theft
  • Spoofing
  • DDOS
  • Policing of traffic to prevent overloads and direct it to the right paths
Support Services
  • U.S. based support staff
  • 24/7/365 access to resources
  • Industry certifications across multiple cloud platforms & virtualization technologies

contact center

ACD, Intelligent Routing
  • Skills based routing
  • Configurable queues
  • Control panel for configuration of IVRs, skills, agents, & queues
  • Callback (Virtual Hold) and forwarding options
Call Recording
  • Direct inbound and outbound call recording for agents
  • Chat transcripts with the same settings
  • Configurable recording rules engine
Reporting & Analytics
  • Configurable, real-time dashboard
  • Actionable metrics
  • Historical reporting with deep contact center analytics
  • Extensible data warehouse
Quick IVR
  • Visual call flow editor
  • Database integration for intelligent routing decisions
  • Custom IVR attendant with speech recognition
  • Global & queue-based calendar rules
CRM Integrations
  • Integrations with Salesforce & Dynamics
  • Real-time data push to databases and applications
  • Custom integration with 3rd-party, web-based applications
T2M Hosted
  • Delivered via a SaaS model
  • Managed system upgrades
  • Feature currency
  • Web portal access
  • Hyperscale infrastructure

Contact Express

Easy Deployment
  • Utilize existing Teams Call Queues or create new ones
  • Manage Queues and Agents from the T2M Portal
High Visibility
  • Wallboards to ensure queues are being appropriately served
  • Near real time volume metrics to aid in queue management
Reporting & Analytics
  • Configurable, real-time dashboard
  • Actionable metrics
  • Historical reporting with deep contact center analytics
  • Extensible data warehouse
Teams Native
  • No second client to run
  • All call control is handled directly in Teams
Cost Effective
  • No expensive third-party licensing
  • Simple contact center features at a cost-effective price point
T2M Hosted
  • Delivered via a SaaS model
  • Managed system upgrades
  • Feature currency
  • Web portal access
  • Hyperscale infrastructure