Managed Works
Unmatched support across all your collaboration workloads.
Pro Services
Award winning Engineering services designed to support the planning, design and deployment of the T2M services portfolio.
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Full Stack Support
A comprehensive support model spanning the entire Teams experience. An easy Tier 2 Help Desk escalation point letting you talk to T2M rather than manufacturer support.
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Compliance Services
Protect sensitive information without hampering collaboration with T2M’s low friction compliance controls.
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Day2
Perfect for legacy on premises platforms looking for third-party management and maintenance. Delivered with state-of-the-art monitoring, change controls, and proactive trouble alarm resolution.
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Engage
Gain predictable financial governance over IT projects with a comprehensive range of engineering expertise delivered in an Engineering as a Service (EaaS) model.
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“We were introduced to T2M Works through a manufacturer referral in 2016. We were suffering through outages with an underperforming provider and were in desperate need of a quality solution. T2M rapidly assessed our situation and worked with us to script a path forward. We made the migration to T2M’s service and never looked back. T2M is incredibly responsive and always available to address our needs.”
Mike Jones, Stage Stores – VP Information Technology
Assessment
- Baseline evaluation
- Environmental discovery
- Readiness analysis
- Technology assets inventory
- Performance concerns identification
Planning
- Project goal establishment
- Business & technical functional requirements identification
- User profile creation
- Work streams mapping
- Project team assignments
- Review stakeholder expectations
- Success criteria definition
- Confirm privileges & security
Design
- Detailed design documentation generation
- Define user migration calendar
- Transitional requirements identification
- Work Breakdown Structure creation
- Back-out approach development
Migration / Deployment
- Proven migration framework
- Best practices methodologies
- Platform build-out
- Application testing
- Fail-over testing
- Production turn-up
- Timeline management
- Training
Consumption
- Use case customization
- User experience optimization
- End-state achievement
- Turnover to daily operations
- Support & Maintenance
Monitor the Stack
- Microsoft Teams
- Internet service provider
- Wide Area Network
- Local Area Network
- Desktop
- Endpoints
All Modalities
- Chat
- Collab
- Meetings
- PSTN Calling
Single Point of Contact
- Tier 2+ incident escalation
- Vendor management
- Entire Teams workload
- “Ear-to-ear” trouble ticket resolution
Global Management Portal
- Single pane of glass
- User friendly GUI
- Alternative to Teams Admin Center
- Custom analytics
- Quicker diagnosis
- Faster remediation
Multiple Data Streams
- Microsoft Teams
- Direct Routing
- Voice
- Managed SBC
Configure to Fit
- Enable only the controls you need
- Let T2M fine tune controls to minimize disruption to your users
- Put O365 compliance on auto-pilot
Actionable Reports
- Plain language reports showing compliance risks and what to do
- Push reports to ensure you’re always in the know
Protect Your Investment
- Enable world class collaboration without increasing your risk profile
- Low-friction controls keep you protected without frustrating your users
Exposure Analysis
- Analyze your external exposure and control access all in one place
- Clean up abandoned guest accounts and Teams with the click of a button
Practice Overview
- Managed service support for the on-premises Microsoft UC stack
- Relationship transparency
- U.S. based support staff
- Automated ticketing
- Agent based toolset
- Best practice guidance
- ITIL based framework
Portal Access
- See real-time dashboard updates
- Avoid surprises
- Utilize intuitive web-based access
- Benefit from advanced reporting
- Schedule MAC activity
- Shorten provisioning timelines
- Leverage troubleshooting tools
- Set proactive alarm notifications
Monitoring
- 24/7 real-time polling
- Informational events
- Warning indicators
- Exception triggers
- Fault diagnosis
- Trouble resolution
- Performance statistics analysis
- Data safeguards
Supported Roles
- Skype for Business servers
- Active Directory related to SfB
- Exchange UM related to SfB
- Gateway / SBC devices
- Reverse Proxy related to SfB
- SQL Express related to SfB
Supported Actions
- Request fulfillment i.e. MACD
- Standard incident management
- Major incident management
- Root cause problem analysis
- Tier 2 support
- Tier 3 support
- Incident escalation
Advisory Services
- Change planning & guidance
- Infrastructure MACD guidance
- Site addition planning
- Site decommission planning
- Trunking change planning
- Network planning suggestions
- Configuration archiving
EaaS Delivery Model
- Predictable monthly billing
- Defined monthly hours
- Access to a broad range of skill-sets
- Technical versatility
- Priority scheduling
- Burst availability for time-sensitive projects
Assessment
- Baseline evaluation
- Environmental discovery
- Readiness analysis
- Technology assets inventory
- Performance concerns identification
Planning
- Project goal establishment
- Business & technical functional requirements identification
- User profile creation
- Work streams mapping
- Project team assignments
- Review stakeholder expectations
- Success criteria definition
- Confirm privileges & security
Design
- Detailed design documentation generation
- Define user migration calendar
- Transitional requirements identification
- Work Breakdown Structure creation
- Back-out approach development
Migration / Deployment
- Proven migration framework
- Best practices methodologies
- Platform build-out
- Application testing
- Fail-over testing
- Production turn-up
- Timeline management
- Training
Consumption
- Use case customization
- User experience optimization
- End-state achievement
- Turnover to daily operations
- Support & Maintenance
