DENVER, CO – July 5, 2025 — T2M Works today released a new report revealing the operational burden of the “integration tax” created by traditional MSP stacks.  

MSPs running Kaseya, ConnectWise, and other stitched-together toolsets impose heavy technical debt by requiring parallel systems that duplicate capabilities already built into Microsoft 365. As a result, customers pay twice—once for their M365 licenses and again for the MSP’s tooling ecosystem. These layered systems increase support complexity and introduce failure points that do not exist in a unified Microsoft-first architecture. 

Research from ESG shows that 61% of IT leaders say tool integration challenges directly degrade security posture, while IDC reports that organizations with fragmented IT systems experience 34% longer incident response times compared to those running consolidated cloud-native platforms. Traditional MSP models force technicians to pivot across incompatible consoles for identity, endpoint management, ticketing, and monitoring, slowing reaction time and dramatically increasing human error. Kaseya-based MSPs also prioritize operational convenience for themselves—tools that ease the MSP’s job—not outcomes that improve the customer’s Modern Work environment. 

T2M Works eliminates the integration tax by aligning all core MSP functions with native Microsoft services, enabling automation, faster incident resolution, and vastly improved visibility. This approach ensures customers’ existing M365 investments power device compliance, patching, identity, and security without duplicated overhead. The unified architecture also unlocks the future of Modern Work—agentic AI systems, contextual automation, and platform intelligence—capabilities legacy MSP stacks were never built to support. Customers ultimately gain a lower-cost, more secure, and future-ready operational foundation.