DENVER, CO – October 7, 2025 — T2M Works published new findings emphasizing that agentic AI requires a standardized, cloud-native platform to function—conditions legacy MSPs cannot meet.  

Traditional MSPs rely heavily on tools like Kaseya, Datto, and ConnectWise that sit outside customer’s Microsoft 365 environments, creating gaps in identity, telemetry, and workflow orchestration. These gaps prevent agentic systems from accessing consistent data, executing automated tasks, or operating across tenants with reliability. 

Gartner predicts that agentic AI will automate 25–40% of digital operations tasks by 2027, but only for organizations with integrated workflow and data ecosystems. According to IDC, companies with fragmented tooling experience 2.5x higher automation failure rates due to incompatible data schemas and inconsistent configuration baselines. Because legacy MSP tool vendors and similar platforms operate as bolt-on management layers, they don’t contemplate the AI-level orchestration required for Modern Work—effectively making customers “AI-ineligible” until they migrate to a unified platform. 

T2M Works’ Modern MSP framework solves this by consolidating device management, identity, security, automation, and collaboration under the Microsoft 365 platform. With a consistent operational foundation, T2M Works’ stable of agentic systems like Candace, Carl, and Turing can perform with agent-to-agent orchestration, event-driven automation, and contextual reasoning across the tenant. This architecture supports the future of work—where intelligent agents manage tasks proactively—while legacy MSP stacks remain trapped in a break/fix paradigm that cannot evolve.