Managed Works

Unmatched support across all your collaboration workloads.

Pro Services

Award winning Engineering services designed to support the planning, design and deployment of the T2M services portfolio.
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Full Stack Support

A comprehensive support model spanning the entire Teams experience.  An easy Tier 2 Help Desk escalation point letting you talk to T2M rather than manufacturer support.
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Compliance Services

Protect sensitive information without hampering collaboration with T2M’s low friction compliance controls.
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Day2

Perfect for legacy on premises platforms looking for third-party management and maintenance.  Delivered with state-of-the-art monitoring, change controls, and proactive trouble alarm resolution.
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Engage

Gain predictable financial governance over IT projects with a comprehensive range of engineering expertise delivered in an Engineering as a Service (EaaS) model.
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“We were introduced to T2M Works through a manufacturer referral in 2016. We were suffering through outages with an underperforming provider and were in desperate need of a quality solution.  T2M rapidly assessed our situation and worked with us to script a path forward. We made the migration to T2M’s service and never looked back.  T2M is incredibly responsive and always available to address our needs.”

Mike Jones, Stage Stores – VP Information Technology

PRO SERVICES

Assessment
  • Baseline evaluation
  • Environmental discovery
  • Readiness analysis
  • Technology assets inventory
  • Performance concerns identification
Planning
  • Project goal establishment
  • Business & technical functional requirements identification
  • User profile creation
  • Work streams mapping
  • Project team assignments
  • Review stakeholder expectations
  • Success criteria definition
  • Confirm privileges & security
Design
  • Detailed design documentation generation
  • Define user migration calendar
  • Transitional requirements identification
  • Work Breakdown Structure creation
  • Back-out approach development
Migration / Deployment
  • Proven migration framework
  • Best practices methodologies
  • Platform build-out
  • Application testing
  • Fail-over testing
  • Production turn-up
  • Timeline management
  • Training
Consumption
  • Use case customization
  • User experience optimization
  • End-state achievement
  • Turnover to daily operations
  • Support & Maintenance

FULL STACK SUPPORT

Monitor the Stack
  • Microsoft Teams
  • Internet service provider
  • Wide Area Network
  • Local Area Network
  • Desktop
  • Endpoints
All Modalities
  • Chat
  • Collab
  • Meetings
  • PSTN Calling
Single Point of Contact
  • Tier 2+ incident escalation
  • Vendor management
  • Entire Teams workload
  • “Ear-to-ear” trouble ticket resolution
Global Management Portal
  • Single pane of glass
  • User friendly GUI
  • Alternative to Teams Admin Center
  • Custom analytics
  • Quicker diagnosis
  • Faster remediation
Multiple Data Streams
  • Microsoft Teams
  • Direct Routing
  • Voice
  • Managed SBC

Compliance Services

Configure to Fit
  • Enable only the controls you need
  • Let T2M fine tune controls to minimize disruption to your users
  • Put O365 compliance on auto-pilot
Actionable Reports
  • Plain language reports showing compliance risks and what to do
  • Push reports to ensure you’re always in the know
Protect Your Investment
  • Enable world class collaboration without increasing your risk profile
  • Low-friction controls keep you protected without frustrating your users
Exposure Analysis
  • Analyze your external exposure and control access all in one place
  • Clean up abandoned guest accounts and Teams with the click of a button

Day2

Practice Overview
  • Managed service support for the on-premises Microsoft UC stack
  • Relationship transparency
  • U.S. based support staff
  • Automated ticketing
  • Agent based toolset
  • Best practice guidance
  • ITIL based framework
Portal Access
  • See real-time dashboard updates
  • Avoid surprises
  • Utilize intuitive web-based access
  • Benefit from advanced reporting
  • Schedule MAC activity
  • Shorten provisioning timelines
  • Leverage troubleshooting tools
  • Set proactive alarm notifications
Monitoring
  • 24/7 real-time polling
  • Informational events
  • Warning indicators
  • Exception triggers
  • Fault diagnosis
  • Trouble resolution
  • Performance statistics analysis
  • Data safeguards
Supported Roles
  • Skype for Business servers
  • Active Directory related to SfB
  • Exchange UM related to SfB
  • Gateway / SBC devices
  • Reverse Proxy related to SfB
  • SQL Express related to SfB
Supported Actions
  • Request fulfillment i.e. MACD
  • Standard incident management
  • Major incident management
  • Root cause problem analysis
  • Tier 2 support
  • Tier 3 support
  • Incident escalation
Advisory Services
  • Change planning & guidance
  • Infrastructure MACD guidance
  • Site addition planning
  • Site decommission planning
  • Trunking change planning
  • Network planning suggestions
  • Configuration archiving

ENGAGE

EaaS Delivery Model
  • Predictable monthly billing
  • Defined monthly hours
  • Access to a broad range of skill-sets
  • Technical versatility
  • Priority scheduling
  • Burst availability for time-sensitive projects
Assessment
  • Baseline evaluation
  • Environmental discovery
  • Readiness analysis
  • Technology assets inventory
  • Performance concerns identification
Planning
  • Project goal establishment
  • Business & technical functional requirements identification
  • User profile creation
  • Work streams mapping
  • Project team assignments
  • Review stakeholder expectations
  • Success criteria definition
  • Confirm privileges & security
Design
  • Detailed design documentation generation
  • Define user migration calendar
  • Transitional requirements identification
  • Work Breakdown Structure creation
  • Back-out approach development
Migration / Deployment
  • Proven migration framework
  • Best practices methodologies
  • Platform build-out
  • Application testing
  • Fail-over testing
  • Production turn-up
  • Timeline management
  • Training
Consumption
  • Use case customization
  • User experience optimization
  • End-state achievement
  • Turnover to daily operations
  • Support & Maintenance