News
T2M Works Announces 2026 Modern Work Webinar Series: A Masterclass for Businesses Adopting AI, Automation, and the Microsoft Cloud
DENVER, CO – January 5, 2026 — T2M Works today announced its 2026 Modern Work Webinar Series, a comprehensive educational program launching in Q1 2026 to help organizations understand the technologies, architectures, and automations that...
T2M Works Showcases Operational Efficiency Gains From a Unified Microsoft 365 Infrastructure
DENVER, CO – October 21, 2025 — T2M Works released new data demonstrating that organizations leveraging Microsoft 365 as their operational backbone experience significantly higher efficiency than those using legacy MSP...
T2M Works Highlights Why Legacy MSP Stacks Are Incompatible With Agentic AI and Modern Work
DENVER, CO – October 7, 2025 — T2M Works published new findings emphasizing that agentic AI requires a standardized, cloud-native platform to function—conditions legacy MSPs cannot meet. Traditional MSPs rely heavily on tools like Kaseya, Datto,...
T2M Works Expands Its Device Hygiene & Security Automation With Turing for Defender XDR
DENVER, CO – September 6, 2025 — T2M Works announced the expansion of its Device Hygiene & Security Automation suite with the release of Turing for Defender XDR, an AI-driven security operations agent built on Azure AI Studio. Turing...
T2M Works Demonstrates How Microsoft 365 Enables Next-Generation Endpoint and Identity Management
DENVER, CO – August 15, 2025 — T2M Works today announced new guidance showing how organizations can transform endpoint hygiene, identity governance, and compliance by maximizing the Microsoft 365 stack they already own. Legacy MSPs depend on...
T2M Works Publishes ‘The Value Lifecycle’ — A Blueprint for MSP Growth
DENVER, CO – August 1, 2025 — T2M Works announced the publication of The Value Lifecycle, a modernization blueprint that helps VARs deliver consistent, scalable, and automation-ready managed services. The framework outlines a...
T2M Works Releases Halas — The AI Prompt Coach That Continuously Optimizes Customer Bots
DENVER, CO –July 20, 2025 — T2M Works launched Halas, an AI-driven coaching agent (meta-agent) designed to continuously evaluate, refine, and elevate the performance of all operational agents across a customer’s Modern Work environment. Built as an intelligence...
T2M Works Exposes the “Integration Tax” Costing SMBs Time, Budget, and Security
DENVER, CO – July 5, 2025 — T2M Works today released a new report revealing the operational burden of the “integration tax” created by traditional MSP stacks. MSPs running Kaseya, ConnectWise, and other stitched-together toolsets impose heavy...
T2M Works Introduces Automated Sales-to-Service Workflow for MSP Operations
DENVER, CO – June 19, 2025 — T2M Works today announced its fully automated Sales-to-Service Workflow, a unified operational pipeline that connects sales, implementation, and support into a single, orchestrated system. Built on Azure AI Studio and...
T2M Works Unveils Candace 2.0 — An Adaptive Agentic Receptionist for Modern MSP Clients
DENVER, CO – June 8, 2025 — T2M Works today announced the release of Candace, the latest evolution of its agentic, AI-powered adaptive voice automation agent designed to improve customer interactions and reduce operational workload for...
T2M Works Highlights the Hidden Cost Savings of a Microsoft-First MSP Stack
DENVER, CO – May 5, 2025 — T2M Works today released findings demonstrating that organizations fully leveraging their Microsoft 365 stack can eliminate up to 40–60% of redundant SaaS tools traditionally bundled by legacy MSPs. Many...
T2M Works Launches Modern MSP Framework Powered by Agentic Automation
DENVER, CO – April 3, 2025 — T2M Works today announced the launch of its Modern MSP Framework, a unified operating model that brings Microsoft 365, Teams Voice, security, and agentic automation together into a single modernization fabric for SMBs and...
T2M Works Modernizes Invoice & Collections Process With AI-Driven Billing Validation
DENVER, CO – February 8, 2025 — T2M Works announced its modernized Invoice & Collections Automation Framework, a fully agentic AP workflow built on Azure AI Studio. The system automatically ingests incoming invoices—typically received as email...
T2M Works Announces Advanced CDR Insights Dashboard Powered by Microsoft Graph & Power BI
DENVER, CO – November 20, 2024 — T2M Works unveiled its Advanced Calling Insights Dashboard, a business intelligence platform built on enriched Microsoft Graph Call Detail Records (CDRs) and Power BI. Rather than focusing solely on technical metrics,...
T2M Works Introduces AI-Powered Quote-to-Cash Automation for MSP and Voice Services
DENVER, CO – September 16, 2024 — T2M Works announced the availability of its AI-Powered Quote-to-Cash Automation Layer, an agentic workflow designed to eliminate friction across qualification, quoting, service ordering, provisioning, and...
T2M Works Unveils Revolutionary Call Analysis Tool
T2M Works is excited to announce the launch of its latest innovation, the T2M Call Analysis tool. This cutting-edge solution is designed to revolutionize the way businesses interact with their customers by providing unparalleled insights and enhancing overall...
T2M Achieves Prestigious Calling for Microsoft Teams Specialization
T2M is proud to announce that we have achieved the prestigious Calling for Microsoft Teams Specialization. This certification is a testament to our deep expertise, extensive experience, and proven success in deploying and managing Microsoft 365 Phone System...
T2M Works Named Microsoft Modern Work Solutions Partner
We are excited to announce that T2M Works has been recognized as a Microsoft Modern Work Solutions Partner. This prestigious partnership underscores our dedication to delivering innovative solutions that empower our customers to achieve more. As a Microsoft Modern...
T2M Works Partners with Microsoft’s Teams Phone Pilot Engagement Program
T2M Works celebrates a significant achievement as a new Customer completes the deployment of over 2,000 seats of Microsoft Teams Voice enabled with T2M Direct Routing, marking a successful collaboration underpinned by strategic planning and technical expertise. The...
T2M Works Sponsors Comms vNext 2024
T2M Works was a proud Supporting Sponsor of Comms vNext 2024. The event, held on April 23-24 in Denver, Colorado, brought together industry leaders, innovators, and professionals to discuss the latest trends and advancements in communication technology. Comms vNext...
Enterprise Connect 2024 Recap: AI Takes Center Stage
Orlando, FL – April 4, 2024 – Last week, technology leaders, vendors, and partners convened at the Enterprise Connect conference in Orlando to explore the latest trends and innovations in enterprise collaboration. Despite a smaller turnout compared to pre-pandemic...
T2M Works Welcomes Nick Smith as Technical Evangelist
T2M Works is thrilled to announce the addition of Nick Smith to their team, taking on the role of Technical Evangelist. With a wealth of industry experience under his belt, including a recent tenure as Principal Technical Program Manager at Microsoft, Nick brings a...
T2M Works Announces it’s Advanced NLP Auto-Attendant MaxConnect is Generally Available
T2M Works is pleased to announce the general availability of an NLP enterprise auto-attendant and directory service. Leveraging AWS's powerful suite of tools to create an innovative NLP based auto-attendant system, setting a new standard in customer interaction and...
T2M Works introduces Teams Collaboration for Recruiters
T2M Works announces the launch of the 'Teams Collaboration for Recruiters' bundle, a transformative technology package designed to take advantage of the entire Microsoft Teams technology stack and revolutionize the recruitment industry. This comprehensive solution...
T2M delivers NLP queries of call detail records
T2M Works, has just unveiled its latest innovation – an NLP (Natural Language Processing) bot designed to simplify the querying of Call Detail Records (CDR). This solution revolutionizes the way businesses access and analyze their call data. With the NLP bot, users...
T2M Works automates the addition and removal of users from Teams Call Queues and Auto-Attendants
In a leap forward for workplace efficiency, T2M Works has developed an automation that seamlessly integrates with the HR management app Workday. Now, managing Teams call queues has never been easier! This integration allows for the automatic addition and removal of...
T2M Works introduces Carl the Collaborator
Today marks the launch of an innovative general-purpose chatbot, seamlessly integrated within Microsoft Teams, designed to enhance team collaboration and productivity. This advanced bot not only notifies users of automation actions but also interprets and executes...
T2M enhances the Microsoft Teams experience with SMS Texting for your Business Lines
SMS for T2M Direct Routing customers is now available from T2M Works. Send and receive SMS/MMS directly from the Microsoft Teams platform and increase the value of your Teams investment with SMS text. T2M SMS uses the world’s most popular messaging format...
T2M adds Landis Attendant Console to MS Teams solutions portfolio
T2M Works Direct Routing integration keeps Microsoft Teams at the center of your collaboration experience. T2M Direct Routing let’s you make and receive calls right from Teams via the web, the desktop, and from the mobile client. What about specialized...
T2M Works releases updated Teams Adoption Framework to help organizations better leverage their Teams investment
Denver, CO - July 29, 2021 As companies continue to migrate to Teams on a daily basis, many of them are finding that their migration partners are dropping them off at the "front door" of Teams with their bags packed and driving off, leaving the customer to figure...
Eric Marsi recognized as newest Microsoft MVP for Teams
T2M’s Eric Marsi was recently recognized as the newest member of the Microsoft MVP group for Teams and the third T2M employee to secure this designation. What is an MVP? Microsoft defines their MVPs like this: Microsoft Most Valuable Professionals, or MVPs, are...
T2M’s Jonathan McKinney and Eric Marsi recognized in Onalytica’s “Who’s Who of UC”
This month T2M’s Jonathan McKinney and Eric Marsi were both recognized as top contributors in Onalytica’s “Who’s Who in Unified Communications” report. Jonathan and Eric are both huge contributors to the Unified Communications community and we’re proud to have them...
T2M announces new Voice Resilience service for MS Teams
There's no question that Teams is the premier platform for today's UC&C market. But what do you do when Teams goes offline? With T2M Voice Resilience, when Teams is down, you're not. We provide you a secondary route and call control platform to keep your...
T2M Secures Calling for Microsoft Teams Advanced Specialization
T2M secured the Calling for Microsoft Teams Advanced specialization in May of 2021. This designation by Microsoft recognizes that T2M is one of the best partners in the business when it comes to adding Voice workloads to your Teams deployment. Per Microsoft: Now...
Updating the 911 experience with Dynamic 911 services
As more organizations migrate to Unified Communications-as-a-Service in the cloud for their telephony needs, the administrative burden of maintaining accurate 911 data manually has become too much. UCaaS platforms offer significant advances in user mobility but...
T2M releases new MS Teams Management Packs to aid in administration and management of the Teams platform
MS Teams has fundamentally changed the balance of control when it comes to creating new collaboration spaces within organizations. With more power being given to the end user to create new spaces, IT teams need tools in place to better manage their Teams footprint...
Incident Models on VOIP Enterprise Phone Systems
Incident Models on VOIP enterprise phone systems can be a make-or-break tool to keep businesses functioning amidst technical difficulties, but what differentiates incident models by company, issue, and process? What is a VoIP incident? A VOIP incident is a...
What Makes T2M Engineering Different?
T2M Works is a different type of cloud migration partner when compared to the big box vendors. Our cloud engineers address our clients’ needs to combine the capabilities of a cloud infrastructure with the expertise in system integration and personalized ongoing...
The Power of SOPs for Voice Migration to the Cloud
Standard Operating Procedures (SOPs) are crucial for efficiency in any technology organization, as they map out the workflow for everyone involved in a project or process. If a process is a globe, giving a general idea of how things are laid out and how they...
Cloud Migration Process – Balancing Speed with Completeness
Every cloud migration process is approached in a different way, and there is no simple answer as to what the right process looks like. Some processes, such as risk management, for instance, require a company to get it right...
Integrating Teams with Legacy PBX and IP Phone Systems
In large, multi-site companies, a variety of telephone applications across locations means the need for a feature-rich voice solution. A one-size communications service cannot meet the needs of the entire organization and can end up costing more than expected, with...
Questions to Answer Before You Select a Cloud Voice Solution
Questions to Answer Before You Select a Cloud Voice Solution | T2M When considering a large-scale cloud voice migration, information overload is all but assured. There are many cloud voice migration service providers out there that all tout extraordinary service,...
Custom VOIP Optimization Solution | TitleMax Case Study
How T2M Voice+ hosted in Amazon Web Services(AWS) enabled TitleMax to enter a new era of customer service. After an exhaustive search of numerous brands, TitleMax chose T2M Voice+ from T2M Works. T2M Voice+ is deployed on Amazon Web Services (AWS) and provides the...
How to Categorize Enterprise VOIP Incidents
How to Categorize Enterprise VOIP Incidents | T2M The start of enterprise VOIP incidents is always the beginning of a problem… A big, business-impacting problem. Poor call quality won’t end your business, but it might impact client experience, and it will...
Goodbye Microsoft Exchange UM. Now What?
Mark your calendar. On February 28, Microsoft Exchange UM goes away forever. You may have hoped that Microsoft will automatically push clients to Azure once Exchange is retired. And while this would be an “easy button,” the onus will, in reality, be on your company...
Rapid Response Enables Newly Remote Employees to Be Productive and Quickly Get Connected
DENVER, CO. T2MWorks, a leading hosted voice, and unified communications cloud services provider, is launching “Remote in 48” to assist mid to large-sized companies restructuring their remote employees' requirements. “Remote in 48” includes migration services to...
Time2Market Rebrands as T2M Works
[Denver, CO Feb. 2020] Time2Market is starting the new decade with a refreshed look and feel, and a whole new set of product offerings. Time2Market has served the unified communications community since 2001 as a systems integrator and early provider of Cloud-hosted...
AudioCodes Case Study in Cloud Deployment
T2M Works needed a reliable SBC solution to deliver T2M Direct Routing voice support for customers of Microsoft Teams and for T2M Voice, a VoIP and UC platform hosted in the AWS Cloud.
Prepare Your Business for the Cloud with a Cloud Migration Checklist
The number of companies adopting the cloud as part of their infrastructure has exploded during the last decade. While cloud platforms offer many advantages, migrating to the cloud also involves many challenges. Overcoming these problems requires a lot of...
T2M Ensures High-Quality Unified Communications and Cloud-Hosted VoIP Calls with ThousandEyes Network Intelligence
ThousandEyes Eliminates Network Visibility Gaps, Enabling Time2Market to Deliver Quality Voice Experiences for Their Customers
Sennheiser to Deliver Premium UC Headsets to T2M’s Nationwide Community of Business Customers
T2M’s extensive customer base includes hosted VoIP clients and multi-location end-users with distributed campuses
T2M Selects AudioCodes for Growing Business Services
Time2Market Selects AudioCodes Virtualized SBC and IP Phones for Growing Hosted Skype for Business Service AudioCodes Mediant virtualized session border controllers (SBCs) chosen to power core of rapidly growing hosted Skype for Business offering, along with 400HD...
AVST and T2M Present Skype for Business Hosted Deployment at Enterprise Connect
ORLANDO, Booth #1113, March 27, 2017 – Enterprises considering deploying Skype for Business have a choice of premise, hosted, cloud, and hybrid options. This week at Enterprise Connect, Applied Voice & Speech Technologies, Inc. (AVST)...
